Should you have any questions not answered on this page, do not hesitate to contact us at:
Where do I find the best rates and offers?
Best rates are always available on our website.
How can I book?
The easiest way to book with us is here on our website. You will be directed to our secure online booking system (SabeeApp - thePass) and you will receive an instant booking confirmation. You can also book by email at: firstname.lastname@example.org.
Are there any special offers?
If there are current offers you will find them here on our website. We can also offer you individually arranged packages. Whether you are a group, family, adventurous, sportive or laid back, we will always find the perfect arrangement for you. Contact us at email@example.com.
How should I pay for my stay?
At the moment of booking we ask you for a prepayment of 50%. You can pay this with paypal or credit card. At location we do not accept credit cards, therefor you will be required to pay the balance of your stay, in cash, at the moment of check in. Please note there are only two ATM machines in Bocas and both are at Banco Nacional (two blocks from STAY BOCAS). Both machines have a 500 dollar daily limit for most cards and sometimes run out of money. We advice you to bring enough cash with you to the island as many bars and restaurants do not accept cards, nor do the water taxi drivers.
What is the cancellation policy?
You may cancel free of charge until 14 days before arrival. You will lose your deposit if you cancel within the 14 days before arrival. Cancellations must be written by email at firstname.lastname@example.org.
Should we inform you about our arrival times?
Yes you should always inform us what time you are expected to arrive so we can do our best to have your room ready when you arrive. We are a small operation so our reception has limited opening hours. If you have not done so yet at the moment of booking, please advice us about your estimated arrival time via email: email@example.com. If you find it difficult to predict the time just let us know where you will be traveling from and by what means of transportation so we can estimate your arrival time.
When can I check in?
Check is from 2pm-6pm. Should you arrive earlier you can leave your luggage with the reception until your room is ready. The earliest you can store your luggage is from 08.30. If the previous guests leave with an early flight or boat or the room is previously unoccupied, there is a chance we can get you in the room earlier than 2pm. Please note that when you arrive early and we are full we do not have the possibility to shower or use the bathroom until your room us ready. Breakfast is not included on arrival day as official check in time is at 2pm.
Should you expect to arrive later than 6pm for whatever reason, please contact us via firstname.lastname@example.org. If we have not heard from you by 6pm, the room will be made available online again
Where are you located?
We are located on Av. E. Nrte. in Bocas Town on Isla Colon. Our location is super convenient, right across form the small airport of Bocas del Toro, with only a few small flights a day. You can walk into town in just a few minutes. Everything is in walking distance or a $1 taxi ride away. The good thing is that there are no flights at night so our location is super quiet. We are just far enough from all the noise in town to get a really quiet nights sleep.
Please note Bocas is not your typical resort style destination and caters mainly to younger travellers. Most places to stay are not located directly on a beach. Tourists take water taxi’s to the many great beaches. The closest beach by water taxi is about 2 minutes away on Carenero Island. Bluff beach is a 25-30 minute bus/taxi ride or you can use our rental bikes. Star fish beach is reachable by mini bus leaving in front of the park on main street for only $2,50 per person one way or by boat $10 per person one way. Bocas town is a bustling island with lots of great bars and restaurants.
How do I get from the airport to STAY BOCAS?
We are located located right across from the small airport of Bocas del Toro. You can walk to us in just 1 minute, no need to take a taxi. We are located on the right side of Av. E. Nrte. The road that goes from the airport to the town centre. There is a huge STAY BOCAS sign on the dark wooden fence. The gate is always closed. To gain access you must ring the buzzer and we open the gate for you. Should you need help with your luggage, let us know in advance and we come over to the airport to help you carry.
How do I get from the boat docks to STAY BOCAS?
Once you arrive at the Bocas del Toro boat docks head into the direction of the airport. You can walk to STAY BOCAS in about 10 minutes if your luggage is light and rollable or you can take a yellow taxi. The ride is around 2 minutes and costs 1 dollar per person. STAY BOCAS is located on the left side of Av. E. Nrte. Just before the airport. There is a big STAY BOCAS sign on the dark wooden fence. The gate is always closed. To gain access you must ring the buzzer and we open the gate for you.
Do you accept children?
We welcome adults only. Our rooms sleep two people only in queen beds and we do not have extra beds to bring into the rooms. STAY BOCAS only caters to couples/friends solo travellers. Our rooms are not equipped to sleep children.
Are you LBGT friendly?
Yes of course we are!
Do you accept pets?
Even though we love animals we can not accept pets as guests.
What is the maximum number of guests per room?
Our rooms sleep two people only in queen beds and we do not have extra beds to bring into the rooms.
What about your internet?
There is free WIFI in all rooms and public areas. Mostly the internet is super fast and stable but since we are located on an island in Central-America we can not always guarantee this.
Is there a laundry service?
Yes we offer same day wash-dry-fold laundry service for as little as $5 a load. You can drop your laundry at the reception in the morning and we will do our best to have it ready in the afternoon.
Do you offer breakfast?
Yes we offer a complimentary, light & healthy breakfast to all our guests from 08.00am-09.30am consisting of 3 types of fresh fruit, 3 types of cereal, coffee, tea, milk, juice and natural yoghurt.
When is check out time?
We kindly ask you to leave your room before 10.30.
Do you offer rental bikes?
Yes we offer free rental bikes to our guests subject to availability. You can rent them by the day between 8Am and 6PM and we will ask you for a deposit of $50 per bike.
Do you provide beach towels?
Yes, we do provide free beach towels. You can pick them up from the reception in the morning and drop them back off at the end of the day.
Do you have AC in the room?
Yes, all rooms have both air conditioning and a ceiling fan.
Do you have a designated smoking area?
No, STAY BOCAS is a 100% non-smoking property. Smoking is prohibited in all areas, even outside on the terrace.
Are there bars and restaurants nearby?
Yes, everything in Bocas town is in walking distance so there are tons of bar and restaurants in walking distance as well. We highly recommend:
Om Cafe for delicious Indian food and a lovely terrace over the water
Ultimo Refugio great food, killer cocktails and beautiful views
Raw Fusion for sushi and asian cuisine especially during their happy hour from 3p-5pm Tuesday-Sunday.
Leaf Eaters on Carenero Island for quality vegetarian food
Can you arrange excursions and activities?
Yes we can arrange excursions for you. We prefer to work with the local water taxi drivers here on the islands to contribute to their families instead of the large tour companies. The drivers can take you to all of the most beautiful spots around the islands whether you want to surf, snorkel, dive, beach hop or just get out on the water, we can help plan the perfect day trip. Most trips can be arranged the day before or the same day. Nothing here requires advance preparations except diving perhaps. Prices vary depending on the specific trip, high or low season and how many people will be going. Take small bills as boat drivers rarely have change.
What will the weather be like?
We get asked this question a lot and we always say… we never know for sure! Bocas del Toro has a tropical rain forest climate. There is significant rain fall throughout the year. Even the driest months have some rainfall. The driest month is March and the wettest July. What we do know is that we are on an island where it can be raining and then sunny within minutes. In any case it is good to prepare yourself and so do bring a light rain jacket or an umbrella and enough books or games for your entertainment. Our lounge area is covered so you can hang out there when it is raining a lot.